Privacy Statement
This Privacy Policy defines how we collect, use, and protect the personal information of users of our system (TrueState Portal). We are dedicated to protecting your privacy and ensuring the security of your personal information. By accessing or using our System, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Definitions
Personal Data: Personal information that can identify a person such as name, phone number, email, payment details, or identification numbers.
Device Information: Data collected automatically such as device type, IP address, browser, and connection details.
Process: Any operation performed on personal data including collection, storage, usage, or deletion.
Services: All products, features, and applications offered by TrueState Portal.
User: Any individual accessing or using TrueState services.
Information We Collect
Personal Information
We collect personal information such as your full name, contact details, email address, and payment information when you create an account or interact with our System.
Property Information
We may collect information related to properties you manage, including property addresses, tenant information, lease agreements, and maintenance requests.
Use of Personal Information
Provide and improve our services
Personalize your experience
Process payments and transactions
Communicate updates and features
Respond to inquiries and support requests
You can opt-out of promotional communications at any time. We may also use anonymized data for analytics and system improvements.
Sharing of Personal Information
With service providers (e.g. payment processors, hosting)
When required by law
During mergers, acquisitions, or business transfers
Data Security
We implement appropriate security measures to protect your personal information. However, no system can guarantee 100% security, and we cannot ensure absolute protection.
Your Rights
Access, update, or delete your personal data
Request processing restrictions
Object to certain processing activities
Manage communication preferences
Retention of Data
We retain personal data only as long as necessary for legal, regulatory, and operational purposes.
Updates to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website.
Contact Us
If you have questions about this policy, contact us at:
info@truestate.co.za